|Lee and The Boss|
The Customer Rules – The 39 Essential Rules for Delivering Sensational Service was written by Lee Cockerell. For 10 years, Mr. Cockerell was the Executive VP of Operations at Walt Disney World. Prior to this, he held executive positions at Hilton Hotels and Mariott. While at Walt Disney World, he created the “Disney Great Leader Strategies” which was used to train and develop the 7000 leaders at Walt Disney World. Now he speaks and teaches about leadership and professional development on behalf of the Disney Institute.
The Customer Rules was amazing. To be honest, I’m not a reader. It usually takes me weeks, or months to read a book. I started reading this book on Friday evening and was finished with it (all 180 pages) by Sunday afternoon! That’s huge for me! 🙂
The Customer Rules is a great book for anyone who works whether that is as an executive, in a small business, or as a mom. This book is an easy read and is very practical. I believe anyone who reads it will be able to apply many of these rules to their business or life immediately. Mr. Cockerell breaks down 39 essential rules into 39 easy to read chapters. Each chapter offers examples, advice and ways to apply the rule.
Professionals show up- on time and ready to go. If a situation demands that they come in early, or stay late, or give up their usual day off- no problem. They are present and accounted for. In their interactions with coworkers, the are upbeat and positive. They don’t indulge in petty gossip; they don’t whine when things don’t go the way they wish them to; they don’t moan about workplace hassles and snafus.
I think this is great for everyone in life. No matter what you are doing or where you are going, be professional, be on time and be ready to go. Be present, upbeat and positive. Don’t gossip whine or moan.
Former Executive Vice President of Operations at Walt Disney World Resort, Lee Cockerell, shares his 39 Essential Rules for Delivering Sensational Service in his latest book The Customer Rules. And if you want more from Lee Cockerell check out his first book Creating The Magic: 10 Common Sense Leadership Strategies from a Life at Disney.
Enter to Win a Signed Copy of Your Own
If you would like a signed copy of Lee Cockerell’s The Customer Rules please enter to win our giveaway below. We will be giving away two signed copies. Please click here if the entry widget is not shown below.
Powered by PromoSimple.